House Bill 4224

House  Bill 4224 (89th Regular Session), which went into effect on Sept. 1, 2025, requires licensees to, per Section 181.105 of the Health and Safety Code, prominently post on their website and at any facility detailed instructions for a consumer to:

Request the consumer’s health care records from the licensee;

Contact the Council, as found on the Council's Contact Us webpage; and

File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage.

We will maintain your records for seven years if you are an adult and seven years after your 18th birthday if you are a minor.  Parents or guardians may access their minor’s file unless the therapist deems that it would cause physical or emotional harm to the minor. Please submit a written request via email to your provider should you wish to obtain your records. We will respond to these inquiries within ten business days. The cost for locating your file is $25 and there is a 25 cents per page copying fee. You will also be billed according to the hourly rate of your provider for any time spent preparing these documents. We require a two-hour prepaid retainer, although it is possible it will take significantly more time than two hours to complete, resulting in a greater cost. All fees must be paid prior to the release of your records.

To file a consumer complaint please visit this website:  https://www.texasattorneygeneral.gov/consumer-protection

Please visit this website to contact BHEC: https://bhec.texas.gov/contact-us/